Terms of service

These Terms & Conditions govern access to and use of the website and the purchase of packaged bakery and food products through the website. By accessing the website or placing an order, the customer agrees to these terms.

Business: [LEGAL BUSINESS NAME / BRAND NAME]

Website: [WEBSITE URL]

Effective Date: [DATE]

1. About the Business

The website is operated by [LEGAL BUSINESS NAME / BRAND NAME], a business engaged in the manufacture and/or sale of packaged bakery, snack and sweet products. The products displayed on the website are subject to availability.

2. Eligibility

Customers must provide accurate information and must be legally capable of entering into a transaction. Orders placed using false, incomplete or misleading information may be cancelled.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, ingredients, pack sizes, weights and images are accurate. Minor variations in colour, appearance, shape or packaging may occur and do not necessarily constitute a defect.

4. Ingredients and Food Information

Customers should review the ingredient information displayed for each product before ordering. Products may contain or be produced in facilities that handle ingredients including wheat/gluten, eggs, nuts, peanuts, sesame, dairy or other allergens. Customers with allergies or dietary restrictions should contact the business before ordering. The business should publish only allergen information that it can verify.

5. Prices

Product prices are displayed in Indian Rupees (INR). Prices, offers and product availability may change without prior notice. Applicable taxes, if any, will be handled as shown at checkout or on the invoice.

6. Orders

An order is considered placed after the customer completes checkout and receives an order confirmation. The business reserves the right to cancel an order where a product is unavailable, pricing information is materially incorrect, payment cannot be verified, delivery is not serviceable, or there is suspected misuse or fraud.

7. Payment

Payments are processed through the payment methods made available at checkout. Payment may be subject to the payment provider's terms and security checks. The business does not store complete card details on its own website unless expressly stated.

8. Shipping and Delivery

Orders are delivered to serviceable locations within India according to the shipping options available at checkout. Delivery estimates are indicative and may vary due to courier delays, weather, holidays, public events, incorrect addresses, customer unavailability or other circumstances outside the business's reasonable control.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and reachable contact number. Additional delivery attempts, address corrections or re-shipping caused by incorrect information or customer unavailability may attract additional charges.

10. Cancellation

Order cancellation is subject to the order's processing and dispatch status. Customers should contact customer support as soon as possible after placing an order. Orders that have already been dispatched may not be cancellable.

11. Returns and Refunds

Because the products are food items, returns are generally not accepted for change of mind, taste preference, incorrect selection, or other reasons unrelated to physical damage or product spoilage. Claims relating to physical damage or spoilage are handled under the Return & Refund Policy published on this website.

12. Promotional Offers

Promotional offers may have separate eligibility conditions, validity periods, product restrictions, minimum order values or usage limits. Offers cannot be exchanged for cash unless expressly stated.

13. Intellectual Property

The website, brand name, logos, photographs, graphics, text and other original content are owned by or licensed to the business. They may not be copied, reproduced or commercially used without prior written permission.

14. Prohibited Use

Customers must not use the website for unlawful activities, fraud, abuse, interference with website operation, unauthorized access, scraping that violates applicable restrictions, or any activity that could harm the business or other users.

15. Third-Party Services

The website may use third-party services for payments, shipping, analytics, communication, hosting or other functionality. Use of those services may also be subject to their respective terms and privacy policies.

16. Limitation of Liability

To the extent permitted by applicable law, the business will not be liable for indirect or consequential losses arising from use of the website or delays caused by events outside its reasonable control. Nothing in these terms is intended to exclude rights or liabilities that cannot legally be excluded.

17. Force Majeure

The business will not be responsible for delay or failure caused by events beyond reasonable control, including natural disasters, extreme weather, strikes, transportation disruption, government restrictions, network failures, courier disruption or other similar events.

18. Privacy

Personal information collected through the website will be handled in accordance with the Privacy Policy published on the website.

19. Governing Law

These terms shall be governed by the laws applicable in India. Any disputes shall be subject to the jurisdiction of the competent courts/authorities applicable to [CITY, STATE], subject to applicable law.