Shipping policy

This policy describes how orders for packaged bakery and food products are processed and delivered within India.

Business: [LEGAL BUSINESS NAME / BRAND NAME]

Website: [WEBSITE URL]

Effective Date: [DATE]

1. Delivery Coverage

We currently aim to provide delivery across India to serviceable locations supported by our logistics partners. Serviceability may vary by pincode and product.

2. Processing Time

Orders are generally processed within [X] business days after successful payment and order confirmation. Processing time may be longer during peak periods, holidays or promotional campaigns.

3. Delivery Time

Estimated delivery time is generally [X–Y] business days after dispatch, depending on destination, courier availability and serviceability. Delivery estimates are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, are calculated or displayed at checkout based on the delivery location, order characteristics and available shipping method. Promotional free-shipping conditions may apply.

5. Packaging

Products will be packed using packaging intended to protect them during normal transportation. Food products may experience minor changes in appearance or texture during transit depending on weather and handling conditions.

6. Customer Responsibilities

Customers must provide an accurate delivery address and reachable phone number and should ensure someone is available to receive the package where required.

7. Delayed or Failed Delivery

If a courier is unable to deliver because of an incorrect address, customer unavailability, refusal to accept the parcel or other customer-related reasons, additional delivery attempts or charges may apply.

8. Damaged or Spoiled Products

If a product arrives physically damaged or spoiled, the customer should follow the Return & Refund Policy and report the issue within the specified claim period with photographs and relevant order details.

9. Perishable/Food Handling

Customers should follow any storage instructions printed on the product packaging. The business cannot be responsible for deterioration caused after successful delivery due to improper storage or handling by the customer.

10. Courier Delays

Delays caused by courier partners, weather, natural events, transport disruption, public holidays, government restrictions or other circumstances outside the business's reasonable control may occur.