Refund policy

Because our products are food items, returns are restricted to genuine issues involving physical damage or spoilage. We do not accept general returns for change of mind, taste preference or incorrect selection.

Business: [LEGAL BUSINESS NAME / BRAND NAME]

Website: [WEBSITE URL]

Effective Date: [DATE]

1. Eligible Claims

A customer may contact us if a product arrives physically damaged, opened/tampered with in transit, or spoiled at the time of delivery, subject to verification.

2. Non-Eligible Reasons

Returns/refunds are generally not available for change of mind, personal taste preference, failure to like the product, incorrect product selection by the customer, or deterioration caused by improper storage after delivery.

3. Reporting Period

Customers should report damage or spoilage as soon as possible and preferably within [24 HOURS] of delivery. The business may be unable to assess claims submitted after this period.

4. Evidence Required

For a damage or spoilage claim, the customer should provide the order number, photographs of the outer package, shipping label, product packaging, product condition and any other information reasonably requested.

5. Verification

Claims are subject to review. The business may request additional photographs, delivery details, batch information or other evidence before approving a replacement or refund.

6. Resolution

Where a claim is approved, the business may offer a replacement product, refund or other appropriate resolution depending on product availability and the circumstances of the claim.

7. Refund Method

Approved refunds for prepaid orders will generally be processed to the original payment method or through the payment provider's supported refund mechanism. Processing time may depend on the payment provider or bank.

8. Replacement

Where replacement is offered, the replacement will be shipped to the original delivery address unless otherwise agreed. Additional delivery charges will not normally apply for an approved damage/spoilage claim.

9. Incorrect or Missing Items

If the customer receives an incorrect or missing product, they should contact customer support promptly with order details. The business will review the issue and provide an appropriate resolution where the error is verified.

10. Customer-Caused Damage

Claims may be rejected where damage or spoilage appears to have occurred after delivery due to improper storage, exposure to unsuitable temperature, opening or tampering, or other customer handling.

11. No Change-of-Mind Returns

For food safety and hygiene reasons, products cannot generally be returned merely because the customer has changed their mind or no longer wants the product.